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Understanding How Quality Improvement (QI) Can Improve Quality of Care in Your Clinic or Health Center

To continue to improve the delivery of quality care, free clinics and other healthcare safety net facilities may wish to consider implementing quality improvement strategies. This section provides a variety of tools for developing and implementing quality improvement programs.

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Quality Improvement (“QI”) Tool Box: 

Tools/Practice Guidelines

Low-Literacy Health Resources

  • Starting the Patient Conversation – Developed and utilized by the Cabrini Clinic prior to new patients meeting with the care coordinator. Contact Kelly at with questions.
  • Menu of Services 12 and 3 – Developed and utilized by Volunteers in Medicine in Westchester, PA to introduce patients to services provided and to start the health conversation. Contact Arkel Gordon at with questions.

Web-based Programs