Quality Improvement (“QI”) Tool Box: 

• QI How-to-Guide
• QI Appendix: Graphical Tools
• QI Appendix: Planning Tools
• QI Case Study I: Shepherd’s Hand
• QI Case Study II: The Free Clinics of North Carolina
• QI Case Study III: Metrocrest Community Clinic
• QI Case Study IV: Clinic of DuBois
• Safety Net Medical Home Quality Improvement Strategy – Safety Net Medical Home Initiative

Tools/Practice Guidelines

• Atlas of Integrated Behavioral Health Care Quality Measures – Agency for Healthcare Research and Quality (AHRQ) 
• Resource Page on Quality Improvement – HRSA
• Implementing Lean in a Safety Net Clinic – California Healthcare Foundation
• Integrating Oral Health into Primary Care – The Commonwealth Fund

Low-Literacy Health Resources

• Starting the Patient Conversation – Developed and utilized by the Cabrini Clinic prior to new patients meeting with the care coordinator. Contact Kelly at Kelly.Herron@trinity-health.org with questions.
• Menu of Services 1, 2 and 3 – Developed and utilized by Volunteers in Medicine in Westchester, PA to introduce patients to services provided and to start the health conversation. Contact Arkel Gordon at agordon@cvim.org with questions.

Web-based Programs

• Safety Net Medical Home Quality Improvement Strategy (Scroll down to view webinar offerings.) – Safety Net Medical Home Initiative